Win 7 hardware identification issue

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Win 7 hardware identification issue

smortguy

I tried installing the drivers on windows 7 as well as win XP SP3 but to no avail.
After reading few posts, I tried FT_Prog but that did not help either. I have attached the screen shot of Device manager as well as FT_Prog
In both of the OS, it's having the same issue. There as quiet a few jumpers of TUMPA, do I have to adjust or remove any of them? Please guide me.
Thanks in advance.

[deleted]

Please send screenshot of USB device properties window.. You could double-click or press enter or right-click and choose properties to open Properties window.
Do you see exclamation mark on Device Manager on WinXP SP3 system, too?

smortguy

Yes, I see the exclamation mark in WinXP SP3.
Please guide me. Thanks.

[deleted]

Please send screenshot of USB device properties window...

smortguy

Please find attached the screenshot of Windows 7 properties sheet.

[deleted]

There isnt exclamation mark in Properties ? I think FT_prog should work...
But please plug your TUMPA and wait some minutes before running FT_prog until USB enumerating completes

smortguy

Previous screenshot was of auto update. Here is the auto update stopped in win 7. There was Code1 error in WinXP.

[deleted]

Hello,
Could you please contact TIAO Customer Care? I recommend you to open support ticket at http://www.csbooth.com for fast, traceable response.

bus02120

Hello,
I just bought me a Tumpa to unbrick some of my old routers. For whatever reason I'm unable to get the device working because it will not accept the driver or if I assign the drivers manually the multi protocol adapter lite goes into error 10. (Device cannot start).
According to the driver installation tutorial Win 7 should recognize the hardware as "TIAO multi protocol adapter" but in my case the hardware is recognized as "USB <-> serial converter".
Does anyone has a solution for that problem?

[deleted]

You need to disable Virtual COM port using FT_Prog for TUMPA Port A.
There are instructions on TIAOwiki for enabling virtual COM port, but you need to disable Virtual COM port;

FT_Prog should find TUMPA. expand the Device Tree to port A, click on Hardware, make sure 245 FIFO is selected
Select Driver, and select D2XX Direct, then click on "Program" icon on the menu bar

http://www.tiaowiki.com/w/How_to_enable_virtual_COM_port_on_TUMPA

bus02120

Thanks for the reply!
I applied the changes you mentioned in your post but still not working. I checked the driver information of the controller and every time I install the device my security suite adds an unsigned driver. No idea if that could be a reason since every other device works fine. Any other ideas how I can get Tumpa going?

[deleted]

Probably VendorID & ProductID need to be changed, too. I can provide unofficial remote technical support via TeamViewer when I have free time.
If you are interested, find me on FreeNode IRC server, #openocd channel. You can Connect now using Freenode webchat, no IRC client needed.
Alternatively, you can contact TIAO Customer Care for official help. I recommend you to open support ticket at http://www.csbooth.com for fast, traceable response.

[deleted]

I was able to fix smortguy's problem using FT_Prog via TeamViewer. Needed changes were;
* Change "idProduct" to 8A98
* Make sure "idVendor" is 0403
* Change "Manufacturer" to TIAO
* Change "Product_Description" to TIAO USB Multi-Protocol Adapter
set "SerialNumber_AutoGenerate" to false, if you already have TIAO serial number on flash. then click on "Program" icon on the menu bar

smortguy

Thanks Volkan-K for your earnest support.
If you can please guide me to tutorial where I can look up the instructions to flash my Motorola SB5101 cable modem for Comcast and also if available how to flash the cable box.
Thanks again.

[deleted]

Thanks for the feedback, I am closing this topic.
Because there is another topic for SB5101.